Remote Support

On-demand help for the tech problems that slow your firm down.

What this service covers

  • Remote Desktop issues and slow sessions.
  • Outlook and email problems.
  • QuickBooks Desktop errors and connection issues.
  • Printer and scanner setup for staff.
  • VPN and MFA sign-in problems.
  • File access and shared folder issues.
  • UltraTax and Practice CS setup problems.
  • General IT questions for staff.

How a session works

  1. You request remote help and pay for a 30 minute session.
  2. You receive an email with a link for the remote support session.
  3. We connect and walk through the issue together.
  4. Time after the first 30 minutes is billed in 15 minute blocks.

The hourly rate is still in progress and will be posted here once final.

Start a session

Payment and live session links will be handled directly on this page once the remote support system is active again.

If we cannot fix the issue

If we reach the end of a session and the root issue cannot be fixed remotely, the fee is refunded.